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OmniQuest Living

Therapeutic Massage, Essential Oils & Nature Based Healing

2526 N. Mount Juliet Road, Mount Juliet, TN 37122

Office Hours: Tuesday thru Friday 9a-5p
By Appointment Only – (615) 414-8899
Call to Inquire about Onsite Services

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You are here: Home / Return Policy

Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  Digital products cannot be returned.  We also do not accept products that have been opened.  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, please contact us via email (Orders@OmniQuestLiving.com) or phone (615-414-8899).  Please provide your order number, the item to be returned and the reason for your request.  You must receive a return authorization number prior to shipment.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email (Orders@OmniQuestLiving.com) or give us a call (615-414-8899).  Please provide your order number, the item to be exchanged and the reason for your request.  You must receive a return authorization number prior to shipment.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

To return your product, you should mail your product to: 2510 N. Mount Juliet Road, Mount Juliet, Tennessee 37122.  Please include the return authorization number on the shipping label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@OmniQuestLiving.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

How may I help you?

Student & Teacher of Nature Based Healing
Essential oils connected me back to Nature and the wisdom of life. Now I share the truths I have discovered about life, being, healing and stepping into the fullness of our potential. Meet Valerie Dennison, LMT

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Office Location

Office Hours: By Appointment Only - Tues thru Fri 9a-5p - Call (615) 414-8899

Disclaimer:

Our products & services are not intended to diagnose, treat, cure, or prevent any disease. The information provided on and accessible from this page/website is for informational purposes only. OmniQuest Living Company and Valerie Dennison, LMT do not provide medical or psychological advice or treatment, nor do they provide or prescribe any diagnosis, treatment, medication or remedy.

The US FDA has not evaluated any statement, claim or representation made on or accessible from this page/website. Nor has the FDA evaluated any food, product or service mentioned on, or available from or through, this page/website.

See our complete Disclaimer.

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